How to make a booking - your contract with us
1) You send a booking request. This can be done by fax, mail, email, or using our online forms, and needs to include your full name & address & an alternative contact (telephone or email, preferably both). You are responsible that this information is correct.
2) We reconfirm your booking request along with an invoice. Our reconfirmation will be normally through email, only in exceptional cases through other media.
3) You send us a deposit within normally 7 days, unless otherwise agreed upon. Instructions about how to send the deposit will be found in the invoice sent to you. If you don't send a deposit, we hold the right to cancel your booking without notice.
Only if steps 1-3 are completed in this order, the booking is valid.
The following terms and conditions only apply if a booking as described has been completed:
Deposit and Payment
A deposit of at least 20% of the tour price is normally required to make a booking. Unless we agree on something different, VolcanoDiscovery will hold an unconfirmed booking-reservation for a maximum of 7 days from the moment the client informs us (via email or other means) that he or she wants to book a tour. When price includes a significant amount of international flights a higher deposit may be required. In case there are less than 6 weeks left to the start of a tour, a booking requires immediate and full payment. We recommend that all clients provide themselves with comprehensive travel insurance at the time of booking.
Terms of payment
Full payment (less deposit) shall reach VolcanoDiscovery at least 6 weeks prior to arrival of guests. In case of further delay on payments, VolcanoDiscovery reserves the right to treat this as a cancellation and withdraw its confirmation of the services.
Accepted forms of payment include bank wire transfer (preferred) and credit card (VISA, MasterCard). It is the client's responsibility to include all charges from his bank institute when sending money through a wire transfer.
Validity of prices & price increase
If the price increase charged to the client exceeds 5%, the client has the right to cancel his booking with a full refund of the money paid to VolcanoDiscovery so far.
Cancellation by the client
NEW: near-zero cancellation fee policy for cancellations 2 months or later prior to start (download)